Goodwill Industries of Northern Michigan
  • 06-Sep-2017 to 05-Nov-2017 (EST)
  • Traverse City, MI, USA
  • Hourly
  • Full Time

Medical, dental, vision, paid time off, company holidays, 401(k), employee assistance program and employee discount.

The Team Lead assists the Operations Manager in the hands on oversight of daily operations at the warehouse. Activities include but are not limited to providing support and direction to the salvage and transportation teams, assisting in the training of new hires, monitoring and supporting staff in making their production goals, taking inventory and filling retail supply orders, and performing a thorough warehouse inventory of all salvage and surplus onsite. The Salvage and Transportation Team Lead must be able communicate effectively, and consistently provide excellent customer service. 


Primary Responsibilities:

  1. Support the mission and vision of Goodwill Industries of Northern Michigan.
  2. Perform work in a safe manner, observing all Goodwill safety policies/procedures.
  3. Perform duties and interact with all Goodwill team members, clients, and customers in a professional manner.
  4. Respect the diversity of others including, but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
  5. Support management in ensuring the efficient operation of salvage & transportation operations, maintaining a safe, clean, organized, efficient work environment and warehouse area.
  6. Ensure that all security and safety measures are followed at all times.
  7. Monitor team production and efficiency against goals. Direct, motivate and discipline staff in a consistent and positive manner.
  8. Work closely with Operations and Facilities Managers on proper maintenance and loss prevention of grounds, facilities, and equipment.
  9. Assist in development and supervision of a well-trained, versatile staff. Oversee work release volunteers and other volunteers.
  10. Assists in achieving productions goals.
  11. Attend required trainings and management meetings.
  12. Communicate and adhere to all agency policies and procedures.
  13. Receive, verify, and organize incoming supply and special orders.
  14. Identify and submit maintenance repair requests when necessary.
  15. Operate forklift, balers, trash compactor, pallet jack, and other warehouse equipment as necessary.
  16. Ensure high level of customer service for all visitors.
  17. Perform warehouse tasks alongside staff.


Reports to:

Operations (Salvage and Transportation) Manager


Provides Leadership to:

Salvage and Transportation Associates


Education, Licenses, Certifications and Experience:

High school diploma or GED,

Current forklift certification, or the ability to obtain required

Chauffeurs License, or the ability to obtain is preferred


Skills and Abilities:

  1. Ability to coordinate multiple activities and projects.
  2. Ability to lead by example and manage people and situations effectively.
  3. Ability to problem solve and make decisions quickly.
  4. Ability to communicate and follow instructions both written and verbal.
  5. Basic computer and technology skills required. Helpful if proficient in Microsoft Outlook, Word and Excel.  


Physical Requirements:

  1. Work in and out of doors, usually both in the same day regardless of weather conditions.
  2. Work in an environment that is occasionally stressful, often requiring short deadlines and shifting plans and schedules.
  3. Routinely walk, stand, push, pull, bend, kneel, reach, twist and turn throughout shift.
  4. Medium lifting (20-50 pounds of force) with occasional heavy lifting (exerting 50-100 pounds of force).


Goodwill Industries of Northern Michigan
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