Goodwill Industries of Northern Michigan
  • 07-Sep-2017 to 06-Nov-2017 (EST)
  • Traverse City, MI, USA
  • Hourly
  • Part Time

Paid time off, company holidays, 401(k), employee assistance program and employee discount.


The Goodwill Inn has an immediate opening for a Human Service Worker. This position is responsible for the day-to-day operation of the Goodwill Inn. Applicants must be available to work scheduled rotating shifts, including overnights, weekends, holidays and overtime as required.

Primary Responsibilities/ Essential Functions:

In-depth knowledge of emergency procedures to safely evacuate the building for emergencies or to move guests to a designated safe area according to established procedures as indicated in other emergencies.

Understand of the Goodwill Inn's policies and procedures as written in the Goodwill Inn Manual.

Provide safe, dignified and respectful environment for all persons served.

Assist in training new employees.

Ensure the confidentiality of all persons served.

Responsible for maintaining the cleanliness and safety of physical facility and grounds.

Ensure the compliance with Goodwill's zero tolerance of drugs, alcohol and violence.

Responsible for intake process and exit of guests.

Responsible for the accurate records of daily events data collection and HMIS data entry.

Provide support and information to guests.

Responsible for the safety of all guests and visitors and compliance with Inn policies.

Ensure accurate guest sign-in records.

Provide intake and exit of guests, and decide bed assignments.

Provide community resource information as needed.

Monitor incoming and outgoing guests and visitors to the shelter.

Accept donations from the community and document donations; issue receipts as required.

Provide Inter-agency communication as necessary to secure emergency lodging or assistance for those who must be turned away when the shelter is at capacity.

Assist or attend to an ill or injured person within certification guidelines after summoning professional 911 emergency medical care.

Follow all procedures for documentation of any injury or incident.

Education and Experience: High School Diploma or GED required; some college in human services field preferred.

Goodwill Industries of Northern Michigan
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